Visa Infinite
The Dukhan Bank Visa Infinite Credit Card offers unrivaled access to a world of luxury travel, exclusive lifestyle experiences, and comprehensive protection, crafted for those who expect nothing but the best.
options available
DAwards
Program
International – 1 DAward per QAR 3
cards
Valet Services
Enjoy complimentary VIP valet parking at select locations in Qatar with your Dukhan Bank Visa Infinite Credit Card.
Cinema Offers
Get a Buy 1 Get 1 Free movie ticket at six premium cinema experiences across Qatar with your Dukhan Bank Visa Infinite Credit Card.
Gym Access
Get access to select gyms across Qatar with your Dukhan Bank Visa Infinite Credit Card
Transfer your salary*
Maintain a lien of QAR 100,000 in a Thaara Savings Account
Enjoy Unlimited Complimentary access to 1200+ airport lounges worldwide for you and one guest via Visa Airport Companion.
Visa Travel Companion |
Dukhan Bank
Enjoy 24-hour-a-day, 7-days-a-week convenience with Visa Infinite Concierge — personalized privileges, rewards, and services available anywhere in the world. From last-minute restaurant reservations to planning a special occasion, your 24/7 concierge is more than happy to help you save valuable time and make your life easier. And by taking note of your personal tastes and preferences, we can surprise you with the perfect recommendation at the perfect moment. Best of all, the service is entirely complimentary.
- Information, advice and reservations on air, rail and ferry travel, hotels, apartments, cottages, villas, car hire and charter travel.
- Chauffeur reservations and airport transfers.
- Travel and health advice.
- Restaurant information, suggestions and booking.
- Out-of-hours store access.
- Personal shoppers.
- Gift and flower service.
- Suggestions and tickets for sporting, social, musical and cultural events.
- Personal trainers, masseurs, gyms and spas.
- Wedding organizers and event/party planning.
- Property management, maintenance and home minding.
- Relocation management including staff appointments.
- Childcare referrals and arrangements.
As a Visa Infinite cardholder, you now have access to a digital concierge channel in addition to telephone and email service. The digital concierge is a fully mobile responsive portal, enabling you to search and book on the go. You will also be able to talk to our Lifestyle Managers 24/7 via the Live Chat!
Visit www.visaconciergecemea.com to access the online platform and:
- Browse and book flights, hotels, car rental on the go.
- Reserve tables online via a click of button in premium restaurants, including those that are hard to get.
- Select and book tickets & hospitality packages for most exclusive music, theatre and sporting events.
- Browse through the collection of benefits covering vast range of products and services.
The Digital Concierge platform is available to you in English, Arabic, French and you can register directly on the platform by visiting www.visaconciergecemea.com.
If you have previously registered with the concierge, you can simply call the concierge to have an activation email sent.
For further details please contact us at [email protected].
As a Visa Infinite cardholder, you can now also have access to WhatsApp concierge channel in addition to telephone, email and digital concierge. You will be able to chat with our Lifestyle Managers any time via Live Chat!
Simply add the provided phone numbers to your contact list and start the chat :
- For English: +44 7874 023129
- For French: +44 7520 631646
- For Arabic: +44 7520 631645
- The first chat will contain Terms and Conditions (disclaimer).
- The concierge service will request your first and last name and email/Member ID in a response message to verify identity.
For New Users:
- Concierge will reply to WhatsApp with a request for a phone call where the cardholder will have to call back and provide a telephone number for further communication between the Concierge and the Cardholder. This is simply to verify the Cardholder’s card number and also to complete the cardholder’s profile and registration.
- Offers included are correct to the best of Visa’s knowledge at the time of communication but are subject to change. *Terms and conditions apply.
Agoda:
Access discounts at Agoda by visiting www.agoda.com/c/visamena, and enter your Visa card at checkout to receive a 12% discount.www.agoda.com/c/visamena and at point of payment input Visa card to receive the discount (12%)
Visa Luxury Hotel Collection
Get access to over 900 elite and prestigious properties from around the world under the Visa Luxury Hotel Collection programme. Enjoy the following benefits and offers when booking.
- Best available rate guarantee.
- Automatic room upgrade upon arrival.
- Complimentary in-room Wi-Fi.
- Complimentary continental breakfast daily.
- USD 25 food or beverage credit.
- VIP guest status.
- 3pm check out upon request.
For more information on how to avail the offers, please visit: www.visaluxuryhotels.com
Booking.com Instant Reward: Enjoy up to 8% discount on Booking.com. Use your Dukhan Bank Visa card to book your next stay on Booking.com and enjoy up to 8% off. Offer valid until 30 November 2025. Use code ‘VISABKNG’ here: www.booking.com/8visacemea . T&Cs apply
- • Enjoy discounts with Avis (up to 20%). Simply visit www.avisworld.com/visa to avail the discount.www.avisworld.com/visa to avail the discount
- • Rent your car with Budget and get a 10% discount worldwide. www.budgetinternational.com/visa to avail the discount.
- • Get 10% off on your rental with https://rentalcars.com/?affiliateCode=visainter999
Unlock vast range of dears with ‘xperience with the ENTERTAINER’ app
In addition to the existing buy-one-get-one-free (BOGOF) offers, the app will provide cardholders access to explore over 5,000 new and dynamic deals, including 2-for-1 offers, at home and abroad.
How it works
Download the ‘xperience with the ENTERTAINER’ app, then use the eligible 16-digit Visa card number to register.
Available in Google Play Store and iOS App Store.
Fraudulent Card Misuse Protection
All Visa Infinite cards are protected against unauthorized transactions or fraudulent use by unrelated third parties. This insurance benefit provides reimbursement up to USD 3,000 per occurrence with a USD 5,000 annual aggregate limit for Visa Infinite Cardholders.
Cover applies to:
Unauthorized charges for which the cardholder is responsible, occurring 48 hours prior to the cardholder first reporting the loss or theft of their Visa Infinite card to the issuer.
Unauthorized charges incurred in the two (2) months prior to the cardholder first reporting the event to the issuer made while their Visa Infinite card remained in the cardholder’s possession through:
- in-store,
- telephone,
- ATM withdrawals,
- on-line purchase(s),
- by using the cardholder’s eligible card information.
Principal conditions include:
- Cardholder must report unauthorized charges, loss or theft of the card to the Issuer immediately and provide written notice of the claim within 30 days
- For potential claims advice, Cardholder should follow the instructions described on the benefits portal and within their benefit terms and conditions. As with all our insurance benefits, cardholder accounts must be valid and in good standing for coverage to apply.
- As for all our insurance benefits, Cardholder accounts must be valid and in good standing for coverage to apply
Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.
For more information or to make any claims, please visit Visit visit Visa CEMEA Home Page.
Medical & Travel Assistance
Visa Infinite Cardholders can travel the world safe in the knowledge that they always have access to the help they need.
- Telephone medical advice
- Medical service provider referral
- Monitoring medical condition pre & post hospitalization
- Essential medicine and equipment delivery
- Dispatch of physician to Cardholder location
- Medical evaluation and repatriation
- Legal referral
- Interpreter referral
For more information call +971 (4) 253 6024. T&C applies
Rental Car Collision Damage Waiver
Visa Infinite Cardholders should never have to consider the little practical details while travelling – we have them covered. With Rental Car Collision Damage Waiver, simply focus on enjoying unique experience
Details of Cover:
- In the event a cardholder is liable to reimburse a licensed rental agency for costs arising from material damage to a Rental Vehicle during the period of hire resulting from damage, fire, vandalism, or theft of the Rental Vehicle during a Covered Trip
- Provides cover up to USD 50,000 per annum
- The Driver will be covered when renting only one passenger car at any one time
- Cover is granted for the duration specified in the rental agreement, but no more than 31 days
- Maximum retail purchase price not exceeding $100,000
- Cost of the rental vehicle must be charged to the covered card (Visa Infinite)
For more information or to make any claims, please visit Visit Visa CEMEA. Home Page
Multi-trip travel insurance
Dukhan Bank Dukhan Bank Visa Infinite Cardholders should never have to consider the little practical details – we have them covered. With multi-trip travel insurance, our cardholder and their families are covered on all trips with a maximum trip duration of 90 days, including COVID-19 starting December 2020, so they can simply focus on enjoying every single moment of their travel experiences.
Details of Cover:
- Personal Accident Benefits up to US $ 500,000 (International)*
- Personal Accident Benefits up to US $ 100,000 (Domestic)
- Emergency Medical Expenses up to US $2,500,000.
- Evacuation and Repatriation Expenses up to US $2,000,000
- Hospital Daily Cash $100 per day up to US $3,000
- Personal Liability up to US $500,000
- Trip Cancellation/Curtailment up to US $7,500
- Loss of personal belongings up to US $2,500
- Missed departure International Trips up to US $1,500
- Delayed departure up to US $1,000
- Baggage delay up to US $500
- Covers cardholder, spouse, and up to five children; maximum age limit 80. Restricted age limit applies for children.
For more information or to make any claims, please visit Visit Visa CEMEA. Home Page
Event Ticket Cancellation
Event Ticket Cancellation provides Visa Infinite Cardholders with extra peace of mind when purchasing event tickets with their card. With Event Ticket Cancellation, Visa Infinite Cardholders can simply focus on enjoying unique experiences.
Details of Cover:
Cardholders will be reimbursed if they cannot attend an Event as a result of certain unavoidable circumstances including the following:
- Unforeseen serious illness, injury or death
- The Common Carrier being used to get to the Event location does not run to its scheduled timetable; or
- The vehicle a cardholder is travelling in break down or has an accident or is delayed
- Events include but are not limited to official sporting occasions, music concerts, exhibitions, educational/cultural tours, cinema, theatre, theme parks, or military displays. Provides cover up to USD 250 per ticket, USD 1,000 per occurrence. Cost of ticket must be charged to the covered card.
- Provides cover up to $250 per ticket, $1,000 per occurrence
- Cost of ticket must be charged to the covered card
For more information or to make any claims, please visit Visit Visa CEMEA. Home Page
Buyers Protection
Buyers Protection provides Visa Infinite Cardholders with extra peace of mind when purchasing an eligible item. Using their Visa Infinite card or payment device to pay for an Eligible Item, purchased in-store or online, your cardholders will receive complimentary Buyers Protection Insurance, providing cover for theft, accidental damage or non-delivery of eligible purchases, subject to the Terms and Conditions of the policy.
Applicability:
- Full payment of purchased items must be made with their Visa Infinite card either in store or online.
- New item purchases only
- Coverage for accidental damage applies only to mobile phones
- Only coverage for Accidental Damage in respect of mobile phones
- 28 days from the incident date to submit a claim, but the cardholder must report within 24 hours of discovery in case of theft
- Particular limits apply to online purchases that are not delivered or damaged in transit.
- Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.
Cardholders can use the online portal, enabling them to:
- Access and download their insurance T&Cs
- Get instructions for initiating the claim process
For more information or to make any claims, please visit Visit Visa CEMEA Home Page.
Extended Warranty adds real value to the Visa Infinite offering - it doubles the repair period offered by the original manufacturer ’s warranty for up to 1 year, protecting Cardholders against the cost of repair and replacement of an item.
Applicability:
- Full payment of purchased items must be made with Visa Infinite card
- New item purchases only
- Proof of full payment with the Visa Infinite is required
- Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.
Cardholders can use the online portal, enabling them to:
- Access and download their insurance T&Cs
- Get instructions for initiating the claim process
For more information or to make any claims, please visit Visit Visa CEMEA Home Page.
General Terms
- Offers are valid only for eligible Dukhan Bank Visa Infinite credit cardholders.
- Minimum spend requirement: QAR 10,000 per calendar month unless otherwise specified.
- Offers cannot be combined with other promotions, discounts, or offers.
- Cancelled, blocked, delinquent, or closed cards are not eligible.
- Complimentary access or discounts are non-transferable and cannot be exchanged for cash or other benefits.
- If eligibility requirements are not met, the applicable fees will be charged in the following month.
- Dukhan Bank reserves the right to modify or terminate any offer at any time without prior notice.
- Standard terms and conditions of Dukhan Bank and participating partners apply.
- Customers are responsible for ensuring they comply with all eligibility requirements.
- Offers are valid only within the State of Qatar.
- Assistance is available via dukhanbank.com or 800 8555.
Valet Parking
- Complimentary valet parking is provided for up to 12 uses per calendar month at designated locations within Doha.
- Please note that after the 12th usage/transaction customers will get declined/rejected message for over usage and customers will be unable to utilize the service until the next calendar month.
- Any usage beyond the complimentary visits will be charged QAR 60 per use, billed in the following month.
- Offer is valid throughout the week, including weekdays and weekends.
- Physical cards only when availing the valet service.
- Available locations are subject to availability and may vary based on the specific agreements between the provider and individual landlords or venues.
- In case of an unsuccessful transaction, the cardholder is responsible for the full parking fee.
Cinema Tickets (Novo Cinemas)
- Available exclusively online via www.novocinemas.com or the NOVO mobile app using a valid Dukhan Bank card.
- Customers must sign up or log in; bookings without logging in are not eligible.
- Applies only to bookings within the same cinema category or class.
- A fair usage policy applies: max 4 paid tickets (with 4 free tickets) per person, per eligible card, per calendar month.
- Tickets are non-refundable and non-transferable.
- Seating is subject to availability on a first-come, first-served basis.
- Offer is not valid with private screenings or premieres.
- If monthly eligibility is not met, the average ticket price will be charged.
Fitness Studios & Gyms
- Eligible cardholders enjoy 50% discount at selected fitness studios and gyms.
- Only one session may be redeemed per customer per transaction.
- In case of an unsuccessful transaction, the cardholder is responsible for the full session fee.
- Exceeding permitted usage will result in a flat fee applied in the following month.
- Additional memberships purchased concurrently will be charged according to the type of membership.
- Only one membership or session per eligible customer per transaction/month/year depending on the service.
- A minimum spend of QAR 10,000 in the current month, or cumulative spend of QAR 120,000 within the past 365 days.
- Customers who do not meet the eligibility criteria will not be able to purchase the membership.
- Additional Conditions:
- Only one membership is permitted per eligible customer.
- The QAR 10,000 spend requirement and eligibility status are valid for one month from the date of verification.
- Turnaround time for approval applies, subject to official working days working hours and approvals.
Q1: How do I redeem the valet service benefit?
A: Present your physical Visa Infinite credit card and make a QAR 1 payment to verify the card.
Q2: Is the valet service available at all locations?
A: Availability may vary by location. Please check the available locations on the Dukhan Bank website.
Q3: Can I use the valet service multiple times in a day?
A: Usage is limited to 12 times per month. Any misuse of the service may result in charges being applied to the customer.
Q4: What happens if the customer refuses to make the QAR 1 payment?
A: The service should not be extended unless the QAR 1 payment is made successfully, as it is a validation method.
Q1: How do I redeem the BOGO cinema tickets?
A: Book your ticket using the Novo Cinemas app or website and pay with your Visa Infinite card to receive a free second ticket.
Q2: Can I redeem the offer more than once per month?
A: Yes, up to four BOGO tickets are available per cardholder each month.
Q3: Can I cancel or refund the ticket?
A: Cancellations are subject to Novo Cinemas' policy. The BOGO benefit does not extend to refunded or rescheduled bookings.
Q4: How is the customer eligibility validated?
A: Eligibility is automatically recognized when the customer uses their Dukhan Bank Visa Infinite card to pay through the Novo Cinemas payment gateway.
Q1: How do I claim the 50% discount?
A: Present your physical Visa Infinite card at any of the gyms or fitness providers and select the applicable membership package to receive a 50% discount.
Q2: Can I share the membership or split payments?
A: No, the membership is non-transferable and must be paid in full using the eligible Visa Infinite card.
Q3: Can I purchase multiple gym memberships at the same time?
A: No, customers may only select one gym or fitness studio and one membership package at a time. For example, if a customer chooses a 3-month membership, they are not eligible to purchase an additional membership—whether monthly or annual—with another provider while their current membership is still active.
Q4: How does the gym confirm card eligibility?
A: Staff must check the physical Visa Infinite card and ensure the payment is made using the same card.
